FAQs - VEXA™

I received a confirmation email immediately after my purchase, and when the package was shipped from the warehouse, I received another email with a tracking link. The delivery arrived within 3–9 business days, just as promised. A very smooth and reliable process.

I really appreciated that VEXA gives you a full 30 days to return or exchange products, as long as they are unused and in their original packaging. The process was simple – I contacted customer service via the form and received clear instructions.

Once I received a product with a minor defect, but VEXA resolved it quickly. I sent photos and the order number, and their team took care of it right away. Very professional and fast customer service.

The refund was processed within 7–14 working days after they received the return. The money was refunded to the same payment method I used. Secure and transparent.

Delivery took only a few days. The average is 3–9 working days, and I always received a tracking link so I could follow the package.

I had written the wrong address, but customer service quickly corrected it before the package was sent. Great follow-up!

I needed to cancel an order, and VEXA™ helped me as long as the package hadn't been shipped yet. Super flexible.

Very easy to find – it is stated both in the confirmation email and on the package. If you cannot find it, customer service will be happy to help you.

I like that VEXA™ offers several payment options: card, Klarna with instalments, and even bank transfer. Very convenient and secure.